Thursday, June 20, 2013

Lowongan Kerja Mercedes-Benz Distribution Indonesia

PT Mercedes-Benz Indonesia consists of three companies: PT Mercedes-Benz Indonesia, PT Mercedes-Benz Distribution Indonesia & PT Star Engine Indonesia (engine assembler). PT Mercedes-Benz Indonesia is a 100% foreign investment company, owned by Daimler AG, Stuttgart and Daimler Project Consult, Germany. It is the sole agent, assembler and manufacturer of Mercedes-Benz products for Indonesia. Mercedes-Benz Distribution Indonesia is a joint ventured company, owned by Daimler AG, Stuttgart, Mercedes-Benz Indonesia and the Indonesian partner. It is the main distributor for Mercedes-Benz in Indonesia and responsible for marketing of Mercedes-Benz products in Indonesia. Our corporate values are Passion, Respect, Integrity and Discipline to become Excellent. We are currently seeking for highly qualified candidates to fill the following position:

Warranty and ISP Controlling Staff
  • To control and carry out a technical judgment for Warranty and ISP (Integrated Service Package) claim.
  • To initiate and perform the Warranty coaching and training at dealership.
  • To monitor and carry out the settlement of dealer claim based on the company warranty guidelines.
  • Minimum of Bachelor degree in Engineering, Management or equivalent.
  • Minimum of 3 years experience in related area.
  • Familiar with electronic data processing system.
  • Familiar with Warranty and ISP system.
  • Good knowledge of automotive products and workshop management.
  • Familiar with dealer network system.
  • Computer literate; MS Office (Word, Excel, and PowerPoint).
  • English literate, both written and oral.
Section Manager Customer Assistance Center
  • To ensure a proper handling for any incoming inquiry (consultation, complain, service quality) related with Mercedes-Benz product.
  • To ensure of professional service handling within 24 hour of any vehicle breakdown request.
  • To ensure of customer contact center availability and accessibility.
  • To manage and organize annual Service Promotion Program (rescue).
  • To maintain the development and utilization of Dealer’s Goodwill scheme.
  • To manage and organize the Service Card Portal and new scheme of ISP (ISP Extensions).
  • Minimum of Bachelor degree in Communication or equivalent.
  • Minimum 3 years working experience in customer care, market and service management.
  • Good interpersonal an communication skill.
  • Fluent in English communication skills as well as business correspondences skills.
  • Strong customer oriented.
  • Proficient with computer business application.
  • Good leadership, coordination and organization skills.
  • Knowledge of ISO 9001 and ISO 14001.
If you feel that you are the person we're looking for, send your application online, please refer official source on following link below. All applications are appreciated and will be treated confidentially.
official source

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